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house rules

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we are a guest house. not a hotel

important

 We don't offer 24h service

but we do offer a fully equipped kitchen where you are welcome to cook.  

We are at your disposal 24h to assist you, call or WhatsApp +351961102429

Cleaning: We do not clean your room during your stay.

If you would like your room to be cleaned, please ask our staff, we will be happy to. 

Check-in:  from 15:00 to 20:00

Check-Out 11:00 

Check-in check-out times refer to the rooms, if you arrive earlier, we invite you to take advantage of the property.

On the day of the check-out is at 11 am but you can enjoy the property until 5 pm   

how to arrive

Look for "Rosa Estates: The Farmhouse & Stables" on your GPS

Do not use GOGGLE MAPS, use WAZE or IMaps. 

GOOGLE MAPS gives *WRONG DIRECTIONS* (rear entry/longest route)


1) Main entrance, coming from the - IP2, at km 204.5 (with the following signs: Herdade da Chaminé & Herdade da Enxara);
2) Enter the dirt path until you find the estate gate with the Rosa Estates sign;
(Keep it closed for animal safety);
3) Continue until you reach the Farmhouse - gate on the right (keep it closed for animal safety);
4) You can drive up to the yard to load/unload your luggage, but we ask that you park it later in the car park (to the right of the entrance)

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SERVICES

PET FRIENDLY

We kindly ask you to bring a dog blanket and basket with you. Please consider that pets are not allowed in the garden areas.

We reserve the right to charge an additional cleaning fee of €25 and to claim insurance compensation in case of damages. If you are not a fan or allergic to our four legged friends, a stay here would probably not be the best choice for you!

TOWELS & LINEN

Towels & Linen - We will give you clean towels and linen when you check-in. If you want to change your towels, please ask the reception. We reserve the right to charge an additional cleaning fee of €50 if the towels or linen are a damaged with stains or other.

SHOWER

Complimentary shampoo, hair conditioner and shower gel is available in all our bathrooms.

EXTRA BEDS

We don’t have extra beds. The rooms have capacities for 2 people.

MEALS

We offer traditional meals made by a professional chef as well as tabled server meals with prior arrangement.

SHUTTLE SERVICE

We can further provide a chauffeur with a car, if clients want to be guided during their stay. The cost depends on the car type, capacity, service provided, etc.

CHILDREN

CHILDREN AGED 0 - 5

The accommodation is free of charge if the kid stays with its parents in a room with no additional bed, i.e. when it sleeps in the same bed as its parents.

CHILDREN AGED 6 - 12

The accommodation has an extra of €25/ night if the kid stays with its parents in a room with an additional bed, depended on availability. 

This is applicable only in the Lusitano Master Suite and Alentejano Suites.

CHILDREN OVER THE AGE OF 12

In terms of prices of accommodation in our guest house, persons who are over the age of 12 are considered adults.

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fees

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Dog Fee

€25 per dog (one-off)

Horse Stables

€25 per night (Self-Service)

cancelation policy

  • If you cancel your booking 14 days before check-in, there will be no charges.

  • If you cancel your booking less than 14 days after the check-in, you will be charged 50% of the stay.

  • No-shows will be charged the full value of the reservation

guest policy

  • Infants and children welcome

  • Children cannot stay for free; a bed must be booked

  • LGBTQ friendly

  • Minimum age for check in is 18

  • Pets allowed (under the pet policy)

  • No smoking in the house

  • Latest check-in time 8pm

  • The pool is open from the 1st May until the 30th September

  • Kindly note that the use of the swimming pool will at your own risk and there will be no lifeguard present, any injuries will be the liability of the guest,

  • Adults must accompany any minors under the age 18 around the pool area

  • Warning: If thunder, lightning or heavy rainfall occurs all guests must exit the pool until 30 minutes after it has ceased.

  • Because of the resort's unique location, certain areas and facilities are not fully accessible to guests with disabilities.

  • We may supply a portable armrest support for WC and shower seat, if needed.